SHIPPING IN AUSTRALIA
All SMALL ORDERS are sent via courier which may take 3-5 business days for metro areas and up to 10 business days for regional locations. If you are not home to receive your parcel and the driver feels it’s not safe to leave, a calling card will be left and you can collect your parcel from your nearest post office.
PLEASE NOTE: We will not in any circumstance deliver goods to a post office box.
All MEDIUM ORDERS are sent via one of several freight carriers. Our standard agreement with our carriers does not include a call to arrange delivery and the delivery details shown on the carrier websites are estimated and we cannot take any liability for late deliveries. We do not send items to a PO Box. We recommend you to provide a street address for delivery. Usually a signature upon delivery is required for proof of delivery. However, if you are not going to home at the time of delivery, please leave a comment at checkout to advise if it is ok to leave the item at the door. If you choose to do this, then you’ll do that at your own risk.
If, for any reason, our shipping partner is unable to successfully deliver your order they should leave a card with further delivery instructions. In these situations, we reserve the right to charge you for any additional costs incurred (e.g. shipping) or to cancel the order, in which case, we will fully refund you the net amount (i.e. the amount you paid minus shipping or storage costs).
All LARGE ORDERS (e.g Furniture) are mostly shipped using a two men delivery service. Once your order has left the warehouse you will be notified via email. The carrier will typically contact you in order to arrange a delivery time. Upon delivery, the driver will carry your furniture and place it inside your home. Please note that it may not be advisable to give an authority to leave large items at your door as we will not be held liable for any loss.
Please contact us first if you would like to check if your location may be subject to unusually high freight charges.
A ‘door to door’ service is not possible in some locations throughout Australia. (e.g. farms, addresses outside of regional towns, etc.)
Also, if goods are too heavy or large and a driver cannot safely pickup or deliver the goods on their own, the consignment must be dropped off and picked up from a local depot by the customer.
We make every effort to recycle packaging materials where possible. In order to minimise packaging, we may pack some of your small items together. For example, if you order 4 different items, they may be packaged together in one cellophane bag or box. This also helps prevent the items from getting squashed in transit.
Our shopping cart is not setup to reflect international shipping costs at this stage.
If an item is faulty or damaged (Manufacturer’s Fault or damage) please let us know within 24 hours by calling us or sending us an email at firstname.lastname@example.org . Please also provide digital photos of the damage or faulty item and we will arrange to have it replaced, however, we do not offer returns for change of mind. So, please make sure you have checked the item details fully or contact us to clarify something prior to purchase. If you’re not happy with your purchase you may return the item at your own cost within 3 days of receiving your order and we will issue you a store credit. Returned items must be in its original packaging and in original condition in order to receive a store credit. When returning an item, please email us prior to retuning at email@example.com. Unfortunately, no exchanges or returns are offered for sale items or back-order items.
We reserve the right to refuse a returned items if the items do not comply to our returns policy. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.
If your payment was made online, you will receive a refund against your credit card or paypal account. The value of your return will be the purchase price you PAID LESS ANY SHIPPING COSTS INCURRED. The initial delivery cost is non-refundable. You are also responsible to pay for the return shipping of your item.
PAYPAL HAS YOUR RETURN SHIPPING COSTS COVERED
The Service is available at no additional cost to PayPal account holders who have registered for it. For more information please refer to the PayPal Returns page.
We take great care in packaging and items rarely arrive damaged. But if any of your items do arrive damaged please contact us within 2 days of receiving your order and we will (at our discretion) either refund your purchase price or send your replacement items. We ask you take a picture of the damaged items and email to us at firstname.lastname@example.org. This way we can make every effort to prevent it happening again.
If a package is returned to us marked undeliverable, we will contact you to organise re-delivery at your own cost. If you do not respond, you will be refunded the original purchase price but not the shipping charges.