SHIPPING IN AUSTRALIA
All deliveries are made during normal business hours Monday to Friday. A post office box address is not accepted.
All our products are sent directly from our suppliers’ warehouses located in Sydney, Melbourne, and Birsbane.
We are currently using a manual shipping method using the delivery suburb, weight and dimension of the product to estimate the shipping cost which is categorised small. medium & large.
All SMALL ORDERS are sent via courier which may take 3-5 business days for metro areas and up to 10 business days for regional locations. If you are not home to receive your parcel and the driver feels it’s not safe to leave, a calling card will be left and you can collect your parcel from your nearest post office.
PLEASE NOTE: We will not in any circumstance deliver goods to a post office box.
All MEDIUM ORDERS are sent via one of several freight carriers.
We advise that someone to be present at the delivery address to sign and receive goods safely. The Interior Designer advises your phone number to the freight carrier and request to notify you in advance about the anticipated delivery time and date. We do the best to make sure the freight carrier contacts you in advance; but, if for any reason you did not receive notifications, we cannot be held responsible.
In the case that nobody is at the delivery address to sign and receive the shipped item, the freight carrier will leave a missed delivery advice card. You need to contact the carrier to organize re-delivery. The re-delivery might attract futile freight charges depending on the carrier’s policy. It is important that the customer arranges a delivery time when they are sure to be at home to avoid any re-delivery fees.
Our standard agreement with our carriers does not include a call to arrange delivery and the delivery details shown on the carrier websites are estimated and we cannot take any liability for late deliveries. We do not send items to a PO Box. We recommend you to provide a street address for delivery. Usually a signature upon delivery is required for proof of delivery. However, if you are not going to home at the time of delivery, please leave a comment at checkout to advise if it is ok to leave the item at the door. If you choose to do this, then you’ll do that at your own risk.
If, for any reason, our shipping partner is unable to successfully deliver your order they should leave a card with further delivery instructions. In these situations, we reserve the right to charge you for any additional costs incurred (e.g. shipping) or to cancel the order, in which case, we will fully refund you the net amount (i.e. the amount you paid minus shipping or storage costs).
All LARGE ORDERS (e.g Furniture) might require a special delivery delivery arrangement. The shipping classes on our website assumes all deliveries are made to the ground floor. If the delivery is different from this including regional areas, you must notify us using the “special delivery instructions” area in the cart, by email email@example.com or using the ‘Contact‘ us form on the website. Please include the item description and order number in you message. A special delivery or location might attract additional shipping fee, we will advise you the additional costs (if any) before processing your order. Alternatively, you can contact us to discuss the shipping options before making the order.
Once your order has left the warehouse you will be notified via email. The carrier will typically contact you in order to arrange a delivery time. Upon delivery, the driver will carry your furniture and place it inside your home. Please note that it may not be advisable to give an authority to leave large items at your door as we will not be held liable for any loss.
A ‘door to door’ service is not possible in some locations throughout Australia. (e.g. farms, addresses outside of regional towns, etc.)
Also, if goods are too heavy or large and a driver cannot safely pickup or deliver the goods on their own, the consignment must be dropped off and picked up from a local depot by the customer.
Our shopping cart is not setup to reflect international shipping costs at this stage.
We do not offer returns for change of mind. So, please make sure you have checked the item details fully or contact us to clarify something prior to purchase. Unfortunately, no exchanges or returns are offered for sale items or back-order items.
PAYPAL HAS YOUR RETURN SHIPPING COSTS COVERED
The Service is available at no additional cost to PayPal account holders who have registered for it. For more information please refer to the PayPal Returns page.
We take great care in packaging and items rarely arrive damaged. But if any of your items do arrive damaged please contact us within 24 hours of receiving your order and we will (at our discretion) either refund your purchase price or send your replacement items. We ask you take a picture of the damaged items and email to us at firstname.lastname@example.org. This way we can make every effort to prevent it happening again.
If we are unable to replace the faulty item, we will issue you with a refund. Please ensure the item is returned to us within 3 days of purchase. If your payment was made online, you will receive a refund against your credit card or paypal account. The value of your return will be the purchase price you PAID LESS ANY SHIPPING COSTS INCURRED. The initial delivery cost is non-refundable.
If a package is returned to us marked undeliverable, we will contact you to organise re-delivery at your own cost. If you do not respond, you will be refunded the original purchase price but not the shipping charges.