Customer Q & A

1.     When and how can I order?

You can order via this website at any time. E-mail messages are often checked outside business hours and responded to regularly. Feel free to contact us with any questions.

2.     What payments do you accept?

All our online payments are processed securely through PayPal. Through this we accept credit cards (Visa, MasterCard, Debit Cards) or a PayPal account.  Please note that you do NOT have to have a PayPal account to pay using a credit or debit card. These will be processed securely through PayPal.

3.     How soon will my order be sent?

Once your Order is received it is actioned the same day. 

4.     How long will my parcel take to arrive?

All parcels are sent via our courier network. We will email you tracking information once your order has been shipped.

5.     Do you have an actual store that we can come to?

Yes, as of Jan 2019 we now have a lifestyle store at Beecroft, Sydney. Pls check the contact section for location and trading hours. 

We continue to trade via are online store. For Interior Styling appointments at our Interior Design Studio. 

6.    Where are the products shipped from? 

All our products are sent directly from our partner’s warehouse to your door. When ordering a variety of products, this sometimes means multiple deliveries from various suppliers. You may receive some items of your order earlier than the other which is quite normal and be rest assured that the rest of your order is on its way and you will receive the goods timely. 

7.     What are your shipping rates and returns policies?

Check out our shipping and  returns page for all info regarding this.

8.     Do you ship internationally?

No, due to the high costs associated with shipping bulky items overseas we no longer offer this option.

9.     Can I change my order?

Yes you can, provided it has not already been packed and shipped. We are pretty speedy at turning around orders though as we like to get your goodies to you asap. So shoot us an email as soon as you can after placing your order and we will sort it out for you.

 10.     Do you wholesale your products?

No, we do not offer wholesale or bulk rates on any of our products.

11.     Interior Design Studio?

All our design work including styling appointments are conducted at our Interior Design Studio. 

Refer ‘Contact Us’ for location of our Interior Design Studio in Sydney.
It is strictly by appointment only.  Please use the contact us section for appointments.