Customer Q & A

1.     When and how can I order?

You can order via this website at any time. E-mail messages are often checked outside business hours and responded to regularly. Feel free to contact us with any questions.

2.     What payments do you accept?

All our online payments are processed securely through PayPal. Through this we accept credit cards (Visa, MasterCard, Debit Cards) or a PayPal account.  Please note that you do NOT have to have a PayPal account to pay using a credit or debit card. These will be processed securely through PayPal.

3.     How soon will my order be sent?

Once your Order is received it is actioned the same day. 

4.     How long will my parcel take to arrive?

All parcels are sent via our courier network. We will email you tracking information once your order has been shipped.

5.     Do you have an actual store that we can come to?

No, we are an online store only. However refer to section below for Interior Styling appointments at our Interior Design Studio. 

6.    Where are the products shipped from? 

All our products are sent directly from our partner’s warehouse to your door. When ordering a variety of products, this sometimes means multiple deliveries from various suppliers. You may receive some items of your order earlier than the other which is quite normal and be rest assured that the rest of your order is on its way and you will receive the goods timely. 

7.     What are your shipping rates and returns policies?

Check out our shipping and  returns page for all info regarding this.

8.     Do you ship internationally?

Yes, but our shopping cart is not setup to reflect international shipping costs at this stage. You can choose either regular or express international post by letting us know in the comment box at the cart checkout. Once we receive your order we will email you the actual shipping costs for international parcels which will be calculated by taking into account the weight of your parcel and your destination so as to offer you the fairest price for your order. You may cancel your order if the shipping costs are too high – just reply to the email we send you.

9.     Can I change my order?

Yes you can, provided it has not already been packed and shipped. We are pretty speedy at turning around orders though as we like to get your goodies to you asap. So shoot us an email as soon as you can after placing your order and we will sort it out for you.

 10.     Do you wholesale your products?

No, we do not offer wholesale or bulk rates on any of our products.

11.     Interior Design Studio?

All our design work including styling appointments are conducted at our Interior Design Studio.

Refer ‘Contact Us’ for location of our state of the art Interior Design Studio in Sydney.
It is strictly by appointment only and our trading hours are 9am to 5pm (AEST), Monday to Friday.